Revised: 2026-07-23
1. Information we collect
We may collect information you provide, including your name, email address, phone number, mailing or service address, property details, and service request. We may also collect usage information such as IP address, browser type, operating system, pages visited, and time spent on the site.
2. How we use information
We use information to provide and improve services, respond to inquiries, prepare quotes, schedule work, process payments, fulfill requests, communicate service updates, send promotions with consent, improve the website, and comply with legal obligations.
3. SMS marketing choices
When you provide a phone number and consent, you may receive marketing or service related messages from Time To Take A Load Off. You may stop marketing text messages at any time by replying STOP. After opting out, you may still receive necessary transaction messages such as confirmations or service updates.
4. Data security
We use administrative and technical measures intended to protect personal information from unauthorized access, disclosure, or alteration. No internet transmission or storage method can be guaranteed to be completely secure.
5. Sharing information
We do not sell or rent personal information. We may share information with service providers that help operate the website, communication systems, payments, marketing, or business services. Those providers are expected to use the information only for the work they perform.
6. Cookies and tracking
The website may use cookies and similar technology to support functionality, understand use, and improve marketing. You can manage cookies through your browser settings. The production website may use Google and Meta measurement tools and the NectrCRM system.
7. Your choices
You may ask to access, update, or delete personal information, subject to applicable requirements. You can also leave marketing email or text programs through the instructions in the message.
8. Policy changes
We may update this policy as the website, services, or legal requirements change. The revised date at the top of this page identifies the current version.
9. Contact
Questions or privacy requests can be sent to timetotakealoadoff1@gmail.com or 404-295-9262.